Refund & Rückgabe Policy
At SHIMA TECHNOLOGY (GUANGDONG) CO., LTD., we aim to ensure customer satisfaction by providing a transparent and fair return and refund process for all orders placed on bratfab.com.
Rückgabe Eligibility
We accept return requests within 30 days of delivery.
To be eligible for a return, items must meet all of the following conditions:
- Unused and in original condition
- Not installed or modified
- Returned with original packaging and accessories
- Proof of purchase required
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, installed, or damaged after delivery
- Items without original packaging or accessories
- Clearance or final sale items (if applicable)
- Products showing signs of misuse or improper handling
Rückgabe Process
To initiate a return, please contact our customer support team at:
After approval, customers will receive return instructions including the return address and required details.
Returned items must be sent to the address provided by our support team. Unauthorized returns may not be accepted.
Rückgabe Versand
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure safe delivery
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 Werktage.
Depending on your payment provider, additional processing time may be required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please Kontaktiere uns immediately at:
Call (WhatsApp) :+86 13048809312
📧 E-Mail: support@bratfab.com
📍 Address: Room 701, Unit 1, Building 6, High-tech Innovation & Intelligence City, No. 233 Jin'ou Road, Jianghai District, Jiangmen City, Guangdong Province, China. 529000
We will arrange a replacement or full refund after verification.
Unternehmen Information
All returns and refunds are managed by:
SHIMA TECHNOLOGY (GUANGDONG) CO., LTD.
