Shipping & Delivery Policy
At SHIMA TECHNOLOGY (GUANGDONG) CO., LTD., we aim to ensure reliable and transparent fulfillment for all orders placed on bratfab.com.
All SMNU-branded products are processed and shipped directly from our fulfillment center or authorized logistics partners depending on destination and product availability.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods or product restocking, processing times may be slightly extended. Customers will be notified in such cases.
Shipping Time
Estimated delivery times are as follows:
- United States: 7–15 business days
- Europe: 7–18 business days
- Other regions: 10–25 business days
Delivery times are estimates and may vary due to customs clearance, local logistics conditions, or peak season delays.
Shipping Method
We use international logistics carriers and fulfillment services to ensure efficient delivery based on destination and shipping availability.
All shipments include tracking information once dispatched.
Tracking Information
Once your order has been shipped, a tracking number will be sent to your email. You can use this number to monitor the shipping status in real time.
Customs & Import Duties
Depending on your country’s regulations, import duties or taxes may apply upon arrival. These charges are determined by local customs authorities and are the responsibility of the customer.
Delays & Exceptions
While we strive to meet estimated delivery times, delays may occur due to:
- Customs inspection
- Carrier delays
- Weather or logistical disruptions
- Peak season demand
We appreciate your understanding in such situations.
Contact for Shipping Support
If you have any questions regarding shipping or order status, please contact us:
Email: support@bratfab.com
Phone / WhatsApp: +86 130 4880 9312
