Refund & Return Policy

At SHIMA TECHNOLOGY (GUANGDONG) CO., LTD., we aim to ensure customer satisfaction by providing a transparent and fair return and refund process for all orders placed on bratfab.com.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return, items must meet all of the following conditions:

Unused and in original condition
Not installed or modified
Returned with original packaging and accessories
Proof of purchase required

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, installed, or damaged after delivery
Items without original packaging or accessories
Clearance or final sale items (if applicable)
Products showing signs of misuse or improper handling

Return Process

To initiate a return, please contact our customer support team at:

📧 support@bratfab.com

After approval, customers will receive return instructions including the return address and required details.

Returned items must be sent to the address provided by our support team. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service to ensure safe delivery

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Depending on your payment provider, additional processing time may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at:

Call (WhatsApp) :+86 13048809312
📧 Email: support@bratfab.com
📍 Address: Room 701, Unit 1, Building 6, High-tech Innovation & Intelligence City, No. 233 Jin'ou Road, Jianghai District, Jiangmen City, Guangdong Province, China. 529000

We will arrange a replacement or full refund after verification.

Refund & Return Policy